Unburden Privacy Policy

Effective Date: July 29, 2026

At Unburden, your privacy and emotional safety matter. This Privacy Policy explains what information we collect, how we use it, and the services that help the app work. Unburden is a peer-support and self-help app for bullying — it is not a medical device and does not diagnose or treat any condition. By using Unburden, you agree to this policy.

1. What We Collect

2. Not Medical Advice or Diagnosis

Unburden, including the Ray chatbot, the Questionnaire, the Journal, and every Information Module article, provides peer support and educational content only. Nothing in the app is a diagnosis, a medical opinion, therapy, or treatment.

Unburden is not a substitute for professional medical, psychological, or emergency care. If you or someone you know is in crisis, please contact a trusted adult or local emergency services immediately.

3. Who Can Use Unburden

Unburden is rated for users age 12 and up. To create an account and use login-protected features (Chatbot, Journal), you must be at least 12 years old and provide a trusted guardian's phone number and email address, which we verify before those features unlock. If you are under 18, you should have a parent or guardian's knowledge and involvement in your use of this app.

4. Anonymous Access

You can use some parts of Unburden with only a nickname (no account):

Nickname data is stored on your device and is not required for those anonymous areas beyond personalization.

5. Login-Protected Features

6. Safety Alerts

If the app detects language that may indicate self-harm, harm to others, or serious distress, Unburden may email the registered guardian using our support email service.

Alerts exist to help keep users safer and are not a substitute for emergency services. In an emergency, contact local emergency numbers (such as 112 in India) immediately.

7. How We Use Service Providers

We use trusted third parties to operate Unburden:

These providers process data only as needed to provide the features above. We do not sell your personal information, and we do not use your data for advertising or behavioral tracking.

8. Data Storage & Retention

9. Data Security

We restrict access to your account and guardian data so that only your own signed-in account can read or change it. Guardian alert emails and verification codes are sent over encrypted connections. No method of storage or transmission is 100% secure, but we take reasonable steps appropriate for the sensitivity of this information.

10. Permissions

11. Children’s Privacy

Unburden is intended to support young people age 12 and up, and their families, dealing with bullying. We do not knowingly collect personal information from children under 12, and login-protected features require entering an age of 12 or older along with a verified guardian contact. Sensitive features require an account and guardian contact details for safety. We do not knowingly sell children’s data. Parents/guardians can request account deletion using in-app Delete Account or by contacting us. If we learn that we've collected information from a child under 12 without appropriate guardian involvement, we will delete that information promptly upon request.

12. Your Choices & Account Deletion

You can update profile details in the app. You can permanently delete your account from Profile → Delete Account. You may also contact us to request a copy of your data or ask questions about what we store.

Deletion removes your Firebase account/profile data, clears local journal data tied to your account, and for Apple Sign-In users requests revocation of Apple sign-in tokens as required by Apple.

13. Changes to This Policy

We may update this Privacy Policy as Unburden changes. If we make material changes, we will update the effective date above and, where appropriate, notify you in the app. Continued use of Unburden after a change means you accept the updated policy.

14. Contact Us

Questions or deletion requests:
Email: agastya0412@gmail.com